Shipping and Delivery

At B.R. Thanga Maligai (BRT DigiGold), we are committed to providing timely and secure delivery of your gold and silver jewellery across India. Our shipping policies are designed to ensure a smooth and reliable experience when you redeem your digital savings into physical jewellery.

1. Delivery Coverage

• We deliver gold and silver jewellery across major cities and towns in India.
• Please ensure that your delivery address is accurate and serviceable. If your area is not serviceable, our team will contact you for alternate arrangements.

2. Dispatch Timeline

• Orders are usually processed and delivered within 3–5 business days after plan maturity or redemption request.
• Custom-made or personalized jewellery may take additional time, depending on design complexity.

3. Shipping Charges

• Free shipping is provided on all eligible orders above a specified value (as notified on the website/app).
• A nominal charge may apply for lower-value orders or urgent deliveries. This will be displayed at checkout.

4. Packaging and Security

• All shipments are securely packed and insured for transit.
• Deliveries are made through trusted, reputed logistics partners who specialize in high-value items.

5. Delivery Process

• Customers must present a valid government-issued photo ID at the time of delivery.
• Delivery will be made only to the authorized person registered during the chit or DigiGold account creation.

6. Delays and Force Majeure

BRT DigiGold is not liable for delays caused due to natural disasters, strikes, government restrictions, courier delays, or unforeseen circumstances beyond our control.

7. Failed Delivery

• If the first delivery attempt fails, we will make a second attempt.
• If undelivered, the item will be returned to us. Customers must contact our support team to reinitiate delivery (re-shipping charges may apply).

8. Contact for Delivery Support